Crappy customer care… Cannot arrive at loan manager. Become refinance processes. Turned-in the paperwork, overlooked 5 closings. However wishing! Losing money. Cumbersome customer support. Bad price! Just how did it visited cuatro.5 billion in sales? Ask your States Lawyer Place of work.

They keep transferring me to new financing processors

Awful customer service. I have already been talking about a good re-finance as no nearer to closure than just I became within the June. Customer service are a tale. They just import us to differing people, i am also bounced to instance a basketball. Really disturb and you may resentful and in the morning swinging my mortgage asap. Do not highly recommend The newest Rez at all.

My personal loan are having Ditech also it are ended up selling to The brand new Rez

Don’t use NEWREZ….biggest mistake I have generated. Already been trying to refi. Since the Will get it is now October nevertheless wishing. You will find delivered a comparable documents when you look at the multiple times. Can’t come to anyone by mobile phone. My financing try approved 2 months ago nevertheless prepared. The organization is a tale wade in other places.

Brand new Rez ‘s the bad mortgage company!! The new Rez entitled and available to refi my loan at the a beneficial down interest rate. The mortgage Officer Ryan explained it would be easy “not a problem”. He including told you it’s not necessary for the next appraisal because the loan was only one year dated and in addition we were not getting one extra money aside! HA… 5 months later he or she is asking for docs it already have. The borrowed funds Processor you should never comprehend the docs We upload to their secure site. The newest seriously terrible bank I have ever before caused! Save yourself the fresh new fury and get another financial!!

NewRez/Shellpoint gotten all of our financial away from Ditech. First commission so you’re able to NewRez was at , which we create through the NewRez web site to possess automatic repayments towards first of monthly. The ran better up to . It never got the fresh new payment that was said to be removed from our family savings! We don’t notice up until i got a call toward from certain unusual matter stating they certainly were NewRez, didn’t consult with him or her while we failed to acknowledge the quantity. Tested our membership on the web via their site and you may reasonable and you will view new Oct payment had not already been automatically gotten! Had on the cellular phone with NewRez customer service immediately to locate aside that which was taking place and you will try informed it had been particular form of “glitch”. Actually, payments being animated to own commission very well since the ! There was numerous cash in the fresh new checking account because of it! I talked which have one or two different people with the , to your 2nd people using percentage over the telephone that have the brand new declaration out of the girl that there could be zero later charges, zero payment and it will be ACH. It is currently as well as on its page it is proving myself that it’s an unapplied commission! What on earth, here is the Oct step one percentage and elitecashadvance.com/loans/400-dollar-payday-loan may had been applied therefore Immediately on . So we get on the device once again with them now and ask what’s going on? Try advised one she would immediately demand it be placed on brand new Oct commission and you may “you aren’t late” I called the financial after talking to NewRez into the and you will the bank said “no try during the percentage had been expected by the NewRez/Shellpoint, it (the financial institution) aren’t finishing people payment and we also features a number of currency to cover cuatro many years of money”! I’ve below 1 year leftover on this subject very first mortgage and are also certainly considering going to the county attorneys general’s work environment, the better company agency, choosing an attorney and you may spending it regarding today. All of our on line account with NewRez shows the second payment to-be auto-paid is defined to have The fall of step one, but if we try to go through the booked automatic costs, it confides in us we cannot as the membership was “overdue”. This is so that wrong into of numerous levels! I have Never been later in the 31 decades with the help of our mortgage payment and now we provides the best credit score more 850! Will they be today gonna fuck all of our credit rating? Avoid Them!

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